At Zylith, we aim to provide high-quality fragrances and a smooth shopping experience. Please read our policy carefully before making a purchase.
Returns
Due to the nature of fragrance products, we only accept returns if the item is damaged, defective, or incorrect at the time of delivery.
To request a return, you must contact us within 48 hours of receiving your order. The product must be unused, unopened, and in its original packaging.
Refunds
Once your return request is approved and the product is received and inspected, we will process your refund. Refunds are issued via the original payment method or bank transfer, depending on the situation.
Please allow 5–10 working days for the refund to be completed after approval.
Exchanges
We only offer exchanges if you receive a damaged, defective, or wrong item. Exchanges are subject to product availability.
Non-Returnable Items
- Opened or used perfumes
- Products without original packaging
- Items returned after the allowed time period
Order Cancellation
Orders can only be canceled before they are shipped. Once the order has been dispatched, cancellation is not possible.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (damaged or incorrect product).
Contact Us
If you have any issues with your order, please contact us:
Email: contact.zylithofficial@gmail.com
Phone: 0370-0671084
If you want, I can also:
- Add Cash on Delivery (COD) specific rules (very important in Pakistan)
- Make it more strict (to avoid misuse) or more customer-friendly (for conversions) depending on your strategy.
